Privacy Policy
Last updated: August 28, 2026
This Privacy Policy explains how Orowin collects, uses, stores, protects and, where necessary, shares the personal data of orowin.bet users.
Orowin.bet is operated by Win Vision N.V. This Policy is intended for users in the Argentine Republic and takes into account the principles established by Personal Data Protection Law No. 25,326, as well as the regulatory obligations applicable to the operator.
Privacy Summary
| Key point | How Orowin manages it |
|---|---|
| Identification data | Used to register the account, verify identity and confirm that the user is aged 18 or over |
| KYC verification | A DNI and, where applicable, additional documentation may be required |
| Payment data | Used to manage deposits and withdrawals through Mercado Pago, DEBIN, Cuenta DNI, CBU/CVU, bank transfers and USDT |
| Security | Technical and organizational measures are applied, including SSL/TLS encryption to protect information during transmission |
| PCI DSS | When card data subject to PCI DSS is processed, providers and infrastructure that must apply the relevant requirements are used |
| Fraud prevention | IP addresses, devices, account activity and transactions may be analyzed |
| Marketing | Orowin does not sell or rent personal data to third parties for their own marketing purposes |
| Rights | Users may request access to, updating, rectification and, where applicable, deletion of their data |
| Privacy contact | support@orowin.bet |
Orowin aims to collect only the data necessary to manage the Gaming Account, verify the user’s identity, process financial transactions, comply with KYC/AML checks, prevent fraud and provide Responsible Gambling tools.
1. Data Controller
The controller responsible for processing personal data associated with the use of Orowin is:
Win Vision N.V.
Registered address: Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao
Website: orowin.bet
Win Vision N.V. operates Orowin.bet under Anjouan gaming license No. ALSI-202605001-FI1.
For inquiries related to privacy, personal data protection or the exercise of rights:
Email: support@orowin.bet
This email address is Orowin’s contact channel for matters related to privacy and data protection.
2. Personal Data We Collect
The data processed depends on the features used by each user.
2.1. Identification Data
Orowin may collect:
- first and last name;
- date of birth;
- address;
- DNI or another accepted identity document;
- photograph of the document;
- selfie or liveness check where necessary; and
- other data required to verify identity.
This information makes it possible to confirm that the user is aged 18 or over, prevent identity theft, detect multiple accounts and perform KYC checks.
2.2. Contact Data
Orowin may collect:
- email address;
- telephone number;
- declared address; and
- communications with support.
2.3. Financial and Payment Data
To process and verify deposits and withdrawals, Orowin and its payment providers may process information related to:
- transaction amounts and dates;
- currency used;
- payment method holder;
- CBU/CVU, where applicable;
- information required for transactions through Mercado Pago, DEBIN, Cuenta DNI or bank transfers;
- transaction identifiers; and
- public wallet address and network used when conducting transactions with USDT.
For users with accounts configured in Argentine pesos, primary transactions may be recorded and displayed in ARS.
Orowin will not ask users for banking passwords, cryptocurrency private keys or complete wallet login credentials.
2.4. Technical and Activity Data
Orowin may record:
- IP address;
- date and time of access;
- device, browser and operating system;
- login records;
- technical identifiers;
- cookies and similar technologies;
- deposits and withdrawals;
- gambling activity;
- bonuses and promotions;
- gambling limits; and
- self-exclusion requests.
This information may be used to manage the service, improve its security and detect fraud, unauthorized access or duplicate accounts.
3. How We Use the Data
Orowin may process personal data to:
- create and manage the Gaming Account;
- authenticate the user;
- verify identity and legal age;
- process deposits and withdrawals;
- verify ownership of payment methods;
- perform KYC procedures;
- comply with anti-money laundering and counter-terrorist financing checks (AML/CFT);
- prevent fraud, identity theft and multiple accounts;
- detect promotional abuse;
- protect the security of the platform;
- handle inquiries and complaints;
- comply with legal and regulatory obligations; and
- apply Responsible Gambling and self-exclusion tools.
Where necessary for KYC/AML checks, Orowin may request additional documentation or reasonable information about the source of funds.
3.1. Communications
Orowin may use contact data to send communications related to security, KYC verification, deposits, withdrawals, significant service changes and requests made by the user.
Where applicable and with the necessary authorization, promotional communications may also be sent.
Users may stop receiving commercial communications through the available options or by submitting a request through the relevant channels. This does not affect operational or security communications required to manage the Gaming Account.
4. Security and Financial Protection
Orowin applies technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, improper disclosure and fraud.
These measures may include:
- access controls;
- authentication;
- security monitoring;
- activity logging;
- role-based restricted access; and
- encryption of information during transmission.
Communications with Orowin’s protected interfaces use SSL/TLS encryption technologies where applicable.
No system connected to the Internet can guarantee zero security risk. Therefore, protection measures are reviewed according to the identified technical and operational risks.
4.1. Payment Protection
Transactions through Mercado Pago, DEBIN, Cuenta DNI, CBU/CVU, bank transfers and USDT are processed using the infrastructure enabled for each method.
Orowin aims to limit the processing of financial information to the data required to execute, verify and protect each transaction.
When a transaction involves payment card data subject to PCI DSS, providers and infrastructure that must apply the security requirements relevant to their role in the processing are used.
PCI DSS is intended to protect payment card data and does not automatically apply to CBU/CVU, DEBIN or USDT transactions. These methods have security measures appropriate to their own infrastructure.
5. Providers and Third Parties
Orowin may share certain data with providers where necessary to deliver the service.
These providers may include:
- KYC and AML verification services;
- banks and payment processors;
- Mercado Pago and other payment method providers;
- infrastructure providers for digital asset transactions;
- fraud prevention services;
- hosting and IT security providers;
- communications providers; and
- professional advisers where necessary.
Third parties receive only the data necessary to perform the relevant function and are subject to the applicable contractual, legal or regulatory obligations.
Orowin does not sell or rent its users’ personal data to third parties for use for their own marketing purposes.
Data may also be disclosed where an applicable legal, regulatory, judicial or security obligation exists.
6. Cookies and Similar Technologies
Orowin may use cookies and similar technologies to:
- maintain sessions;
- remember preferences;
- protect the login process;
- provide essential functions;
- detect fraud;
- analyze the technical operation of the website; and
- measure the platform’s performance.
Strictly necessary cookies may be essential for the secure operation of the service.
Where applicable, users may manage non-essential cookies through the preference tools available on the website.
7. Minors
Orowin is intended exclusively for people aged 18 or over.
People under the age of 18 are not permitted to create or use a Gaming Account.
Orowin may verify the user’s date of birth, DNI and other identity data to confirm that they are of legal age.
If an account belonging to a minor is detected, Orowin may block it and retain only the data necessary to manage the case, prevent new registrations and comply with applicable obligations.
8. Data Retention
Orowin retains personal data for as long as necessary to:
- maintain and manage the Gaming Account;
- provide the requested services;
- comply with KYC and AML/CFT obligations;
- process and document financial transactions;
- prevent fraud;
- manage self-exclusions;
- resolve complaints or disputes; and
- comply with legal or regulatory obligations.
The retention period depends on the type of information and the applicable obligations.
After an account is closed, certain data may be retained where justified by a legal, regulatory or security obligation.
A deletion request does not require the removal of information that must be retained to comply with KYC/AML obligations, prevent fraud, maintain an effective self-exclusion, resolve a dispute or defend legal rights.
When the data is no longer required, it may be deleted, anonymized or subject to equivalent measures in accordance with the applicable procedures.
9. International Data Transfers
Because Win Vision N.V. and some of its providers operate internationally, certain personal data may be processed or stored outside the Argentine Republic.
This may include providers of:
- technology infrastructure;
- hosting;
- KYC and AML services;
- fraud prevention;
- payment processing; and
- security.
Where applicable, Orowin will adopt contractual, technical and organizational measures designed to protect personal data during international transfers and comply with applicable data protection requirements.
The international transfer of information does not remove the rights granted to users under applicable Argentine regulations.
10. User Rights
In accordance with the principles of Personal Data Protection Law No. 25,326, data subjects may exercise the applicable rights concerning their personal data.
10.1. Access
Users may request information about personal data associated with their identity and how it is processed.
Where Law No. 25,326 applies, an access request will be handled within the applicable statutory period, which allows up to 10 calendar days from receipt of a valid request.
10.2. Rectification and Updating
Users may request the correction or updating of inaccurate, incomplete or outdated personal data.
Orowin may request documentation to verify changes involving sensitive information, such as name, DNI, date of birth or ownership of payment methods.
Where Law No. 25,326 applies, requests for rectification or updating will be handled within the applicable statutory period, which allows up to 5 business days.
10.3. Deletion
Users may request the deletion of their data where applicable.
This right is not absolute. Orowin may retain information where necessary to comply with legal or regulatory obligations, KYC/AML procedures, fraud prevention, self-exclusions, dispute resolution or the defense of legal rights.
10.4. How to Exercise These Rights
Requests must be sent to:
The request should include:
- first and last name;
- email address associated with the Gaming Account;
- the right the user wishes to exercise; and
- a clear description of the request.
To protect user data, Orowin may verify the user’s identity before providing, modifying or deleting personal information.
Users must not send passwords, authentication codes, private keys or complete banking credentials.
11. Data Protection Authority in Argentina
Where Argentine law applies, users may exercise the mechanisms provided for under Law No. 25,326.
The Access to Public Information Agency (AAIP) is the national authority responsible for personal data protection and provides mechanisms for making inquiries and filing complaints related to data processing.
Users may first contact Orowin at support@orowin.bet to request a review of any matter related to their personal data.
12. Changes to This Privacy Policy
Orowin may update this Policy to reflect legal, regulatory, technological, operational or security changes.
The page will display the date of its most recent update.
When material changes are introduced and it is reasonably possible to do so, Orowin may communicate them through the website, the Gaming Account, email or another appropriate channel.
For any inquiries related to privacy, personal data processing or the exercise of rights: support@orowin.bet