Frequently Asked Questions
How can we help you today at Orowin?
Account and Registration
Who can register at Orowin from Argentina?
People aged 18 and over can register using genuine and verifiable personal information. Only one Gaming Account is permitted per person.
Why is DNI verification mandatory?
DNI verification is part of the KYC process and makes it possible to confirm the user’s identity and legal age. It also helps prevent fraud, identity theft and multiple accounts.
Can I change my personal information after registration?
Yes, when there is a valid reason. To modify verified information, contact support@orowin.bet; Orowin may request documentation confirming the change.
Deposits and Payment Methods in ARS
Which payment methods are available in Argentina?
Subject to availability, Orowin supports Mercado Pago, DEBIN, Cuenta DNI, CBU/CVU transfers and USDT. The current methods, limits and conditions are shown in the account’s payment section.
Does Orowin charge fees for deposits or withdrawals?
Orowin applies its own fee of 0% to deposits and withdrawals. Banks, wallets, payment processors or blockchain networks may apply external charges.
Can I deposit using another person’s Mercado Pago or bank account?
No. The payment method must belong to the Gaming Account holder, and its ownership must match the identity verified through the DNI.
Fund Withdrawals
How long does a withdrawal take to process?
The processing time depends on the withdrawal method and the applicable security checks. Before approving it, Orowin may verify the user’s identity, payment method and compliance with KYC/AML requirements.
What requirements must I meet before requesting my first withdrawal?
The account must successfully complete the required KYC verification, and the payment method must belong to the user. Orowin may request a DNI or other additional documentation where necessary.
Bonuses and Rollover
What is rollover and how is it calculated?
Rollover indicates how much must be wagered to meet a bonus’s requirements. For example, an ARS 10,000 bonus with x30 rollover on the bonus requires ARS 300,000 in valid bets; the example is illustrative, and the conditions of each promotion always prevail.
What is the difference between Real Balance and Bonus Balance?
Real Balance refers to real funds available in the account and subject to the applicable withdrawal conditions. Bonus Balance refers to promotional funds that may be subject to rollover, expiry and other conditions before becoming withdrawable balance.
Security and Responsible Gambling
Is it safe to play at Orowin.bet?
Orowin.bet is operated by Win Vision N.V. under Anjouan gaming license No. ALSI-202605001-FI1 and uses SSL/TLS encryption to protect data transmission. When card data subject to PCI DSS is processed, the relevant security requirements are applied through the applicable infrastructure and payment providers.
How can I set deposit limits or request self-exclusion?
You can use the available Responsible Gambling tools to set limits in ARS, take a temporary break (cooling-off) or request self-exclusion. If the option is not available directly in your account, contact support@orowin.bet.
Where can I find help in Argentina if I have gambling problems?
You can contact Gamblers Anonymous Argentina at jugadoresanonimos.org.ar or +54 9 11 4412-6745. In the Province of Buenos Aires, the Compulsive Gambling Prevention and Assistance Program provides free assistance at 0800-444-4000.